Understanding others' feelings: what is empathy and why do we need it? (2024)

This is the introductory essay in our series on understanding others’ feelings. In it we will examine empathy, including what it is, whether our doctors need more of it, and when too much may not be a good thing.

Empathy is the ability to share and understand the emotions of others. It is a construct of multiple components, each of which is associated with its own brain network. There are three ways of looking at empathy.

First there is affective empathy. This is the ability to share the emotions of others. People who score high on affective empathy are those who, for example, show a strong visceral reaction when watching a scary movie.

They feel scared or feel others’ pain strongly within themselves when seeing others scared or in pain.

Cognitive empathy, on the other hand, is the ability to understand the emotions of others. A good example is the psychologist who understands the emotions of the client in a rational way, but does not necessarily share the emotions of the client in a visceral sense.

Finally, there’s emotional regulation. This refers to the ability to regulate one’s emotions. For example, surgeons need to control their emotions when operating on a patient.

Another way to understand empathy is to distinguish it from other related constructs. For example, empathy involves self-awareness, as well as distinction between the self and the other. In that sense it is different from mimicry, or imitation.

Many animals might show signs of mimicry or emotional contagion to another animal in pain. But without some level of self-awareness, and distinction between the self and the other, it is not empathy in a strict sense. Empathy is also different from sympathy, which involves feeling concern for the suffering of another person and a desire to help.

That said, empathy is not a unique human experience. It has been observed in many non-human primates and even rats.

People often say psychopaths lack empathy but this is not always the case. In fact, psychopathy is enabled by good cognitive empathic abilities - you need to understand what your victim is feeling when you are torturing them. What psychopaths typically lack is sympathy. They know the other person is suffering but they just don’t care.

Research has also shown those with psychopathic traits are often very good at regulating their emotions.

Why do we need it?

Empathy is important because it helps us understand how others are feeling so we can respond appropriately to the situation. It is typically associated with social behaviour and there is lots of research showing that greater empathy leads to more helping behaviour.

However, this is not always the case. Empathy can also inhibit social actions, or even lead to amoral behaviour. For example, someone who sees a car accident and is overwhelmed by emotions witnessing the victim in severe pain might be less likely to help that person.

Similarly, strong empathetic feelings for members of our own family or our own social or racial group might lead to hate or aggression towards those we perceive as a threat. Think about a mother or father protecting their baby or a nationalist protecting their country.

People who are good at reading others’ emotions, such as manipulators, fortune-tellers or psychics, might also use their excellent empathetic skills for their own benefit by deceiving others.

Interestingly, people with higher psychopathic traits typically show more utilitarian responses in moral dilemmas such as the footbridge problem. In this thought experiment, people have to decide whether to push a person off a bridge to stop a train about to kill five others laying on the track.

The psychopath would more often than not choose to push the person off the bridge. This is following the utilitarian philosophy that holds saving the life of five people by killing one person is a good thing. So one could argue those with psychopathic tendencies are more moral than normal people – who probably wouldn’t push the person off the bridge – as they are less influenced by emotions when making moral decisions.

How is empathy measured?

Empathy is often measured with self-report questionnaires such as the Interpersonal Reactivity Index (IRI) or Questionnaire for Cognitive and Affective Empathy (QCAE).

These typically ask people to indicate how much they agree with statements that measure different types of empathy.

The QCAE, for instance, has statements such as, “It affects me very much when one of my friends is upset”, which is a measure of affective empathy.

Cognitive empathy is determined by the QCAE by putting value on a statement such as, “I try to look at everybody’s side of a disagreement before I make a decision.”

Using the QCAE, we recently found people who score higher on affective empathy have more grey matter, which is a collection of different types of nerve cells, in an area of the brain called the anterior insula.

This area is often involved in regulating positive and negative emotions by integrating environmental stimulants – such as seeing a car accident - with visceral and automatic bodily sensations.

We also found people who score higher on cognitive empathy had more grey matter in the dorsomedial prefrontal cortex.

This area is typically activated during more cognitive processes, such as Theory of Mind, which is the ability to attribute mental beliefs to yourself and another person. It also involves understanding that others have beliefs, desires, intentions, and perspectives different from one’s own.

Can empathy be selective?

Research shows we typically feel more empathy for members of our own group, such as those from our ethnic group. For example, one study scanned the brains of Chinese and Caucasian participants while they watched videos of members of their own ethnic group in pain. They also observed people from a different ethnic group in pain.

The researchers found that a brain area called the anterior cingulate cortex, which is often active when we see others in pain, was less active when participants saw members of ethnic groups different from their own in pain.

Other studies have found brain areas involved in empathy are less active when watching people in pain who act unfairly. We even see activation in brain areas involved in subjective pleasure, such as the ventral striatum, when watching a rival sport team fail.

Yet, we do not always feel less empathy for those who aren’t members of our own group. In our recent study, students had to give monetary rewards or painful electrical shocks to students from the same or a different university. We scanned their brain responses when this happened.

Brain areas involved in rewarding others were more active when people rewarded members of their own group, but areas involved in harming others were equally active for both groups.

These results correspond to observations in daily life. We generally feel happier if our own group members win something, but we’re unlikely to harm others just because they belong to a different group, culture or race. In general, ingroup bias is more about ingroup love rather than outgroup hate.

Yet in some situations, it could be helpful to feel less empathy for a particular group of people. For example, in war it might be beneficial to feel less empathy for people you are trying to kill, especially if they are also trying to harm you.

To investigate, we conducted another brain imaging study. We asked people to watch videos from a violent video game in which a person was shooting innocent civilians (unjustified violence) or enemy soldiers (justified violence).

While watching the videos, people had to pretend they were killing real people. We found the lateral orbitofrontal cortex, typically active when people harm others, was active when people shot innocent civilians. The more guilt participants felt about shooting civilians, the greater the response in this region.

However, the same area was not activated when people shot the soldier that was trying to kill them.

The results provide insight into how people regulate their emotions. They also show the brain mechanisms typically implicated when harming others become less active when the violence against a particular group is seen as justified.

This might provide future insights into how people become desensitised to violence or why some people feel more or less guilty about harming others.

Our empathetic brain has evolved to be highly adaptive to different types of situations. Having empathy is very useful as it often helps to understand others so we can help or deceive them, but sometimes we need to be able to switch off our empathetic feelings to protect our own lives, and those of others.

Tomorrow’s article will look at whether art can cultivate empathy.

Understanding others' feelings: what is empathy and why do we need it? (2024)

FAQs

Why do we need to understand others feelings? ›

Empathy is important because it helps us understand how others are feeling so we can respond appropriately to the situation. It is typically associated with social behaviour and there is lots of research showing that greater empathy leads to more helping behaviour.

Why do we need to empathy? ›

The reason why empathy is so important is that it helps us better understand how others are feeling, and even feel it in ourselves. It helps us maintain relationships and plays a role in dictating our success in both personal and professional relationships.

What is empathy choose the best answer? ›

Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

What is your understanding of empathy? ›

So, what is empathy? It's the ability to understand another person's thoughts and feelings in a situation from their point of view, rather than your own. It differs from sympathy, where one is moved by the thoughts and feelings of another but maintains an emotional distance.

How to understand someone's feelings? ›

People who are good at understanding others:
  1. Pick up emotional cues, often from body language, tone of voice, and other non-verbal elements of communication. ...
  2. Listen well to what people are saying, actively checking their understanding. ...
  3. Show sensitivity towards others, and understand their perspectives.

What does it mean to understand someone's feelings? ›

According to Hodges and Myers in the Encyclopedia of Social Psychology, “Empathy is often defined as understanding another person's experience by imagining oneself in that other person's situation: One understands the other person's experience as if it were being experienced by the self, but without the self actually ...

What is empathy with example? ›

Empathy refers to our ability to understand and share the feelings of another. When you are empathetic, you put yourself in another person's shoes, make an effort to see the world from their perspective, and feel the emotions that they feel. ​

How do you express empathy in words? ›

OhMD's guide to showing empathy over text
  1. “I'm here for you.”
  2. “What do you need right now?”
  3. “I'm happy to listen any time.”
  4. “I'm sorry you are going through this.”
  5. “That sounds really challenging.”
  6. “I can see how that would be difficult.”
11 May 2022

What is strong empathy and understanding? ›

It's the ability to step into the shoes of another person, aiming to understand their feelings and perspectives, and to use that understanding to guide our actions.

How do you express and understand your feelings? ›

Expressing Your Emotions in a Healthy Way: 16 Tips
  1. Use positive self-talk. ...
  2. Be a good listener. ...
  3. Try spirituality. ...
  4. Teach emotion words to young children. ...
  5. Practice empathy. ...
  6. Model emotional expression. ...
  7. Forgive. ...
  8. Practice acceptance.
24 Dec 2020

Why is understanding important in life? ›

Feeling understood is a primary foundation of psychological safety and part of what makes it possible for us to learn to modulate our emotional states. Understanding is a basic element of intimate connection. To the extent that we feel accurately and empathically understood, we can trust and feel close to another.

What it means to understand someone? ›

To understand someone means to know how they feel and why they behave in the way that they do. It would be nice to have someone who really understood me, a friend. Trish had not exactly understood his feelings. Synonyms: sympathize with, appreciate, be aware of, be able to see More Synonyms of understand.

What is short sentence of empathy? ›

His empathy is one of his advantages. He had a great empathy with horses and was a people person as well. But one can take empathy too far. As human beings we are supposed to be caring and to feel empathy for one another.

What is a word for empathy? ›

affinity, appreciation, compassion, insight, pity, rapport, sympathy, warmth, communion, comprehension, concord, recognition, responsiveness, soul, picking up on.

Why is it called empathy? ›

The English word “empathy” came into being only about a century ago as a translation for the German psychological term Einfühlung, literally meaning “feeling-in.” English-speaking psychologists suggested a handful of other translations for the word, including “animation,” “play,” “aesthetic sympathy,” and “semblance.” ...

How does empathy bring us together? ›

Empathy is a necessary precursor to intimacy, trust, and belonging. It is also the feeling that makes it difficult to turn a blind eye to the suffering of others. Interestingly, research does show that happier people tend to be less aware of negative emotions in others despite rating themselves as being more empathic.

How do you show empathy and respect? ›

Try to use a warm, accepting tone of voice, open body language and maintain eye contact. Don't rush: Taking the time to express empathy, to stop and listen, and to be people-focused can, surprisingly, often be more efficient than narrowly focusing on the clinical task.

How can you show empathy without words? ›

All images courtesy of Forbes Councils members.
  1. Practice Engaged, Active Listening (Without Taking Notes) ...
  2. Sit Next To Your Team Members Instead Of At The Head Of The Table. ...
  3. Adopt Empathetic Mannerisms. ...
  4. Use Your Eyebrows. ...
  5. Mirror The Other Person's Body Language. ...
  6. Relax Your Face. ...
  7. Get Out From Behind Your Desk. ...
  8. Be Present.
18 Oct 2018

What is positive empathy? ›

Positive empathy is experiencing vicarious happiness or positive emotion when another person has a positive emotion. Though a relatively new branch of research, positive empathy has been linked to prosocial behaviors and, as such, could be an important pathway to sustainable development.

Why is empathy so important in communication? ›

When you have empathy, it means you can understand what a person is feeling in a given moment, and understand why other people's actions made sense to them. Empathy helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us.

What does empathy mean in communication? ›

Empathy is concerned with a much higher order of human relationship and understanding: engaged detachment. In empathy, we “borrow” another's feelings to observe, feel, and understand them— but not to take them onto ourselves. By being a participant-observer, we come to understand how the other person feels.

What is empathy interview answer? ›

Empathy interviews usually are one-on-one conversations that use open-ended questions to elicit stories about specific experiences that help uncover unacknowledged needs. A protocol allows the interviewer to probe more deeply into stories than a more traditional interview.

What is empathy questions and answers? ›

Empathy is understanding another person's feelings or situation and imagining what it might be like to experience these things yourself.

What are 5 examples of empathy? ›

It's empathy.
  • You're making total sense.
  • I understand how you feel.
  • You must feel so hopeless.
  • I just feel such despair in you when you talk about this.
  • You're in a tough spot here.
  • I can feel the pain you feel.
  • The world needs to stop when you're in this much pain.
  • I wish you didn't have to go through that.
5 Jul 2019

What is empathy quizlet? ›

Empathy Definition: Empathy is the identification with and understanding of another's situation, feelings, and motives.

What are 4 examples of empathy? ›

Examples of Empathetic Responses
  • Acknowledge their pain. Perhaps the best thing you can do is to acknowledge how the other person feels. ...
  • Share how you feel. ...
  • Show gratitude that the person opened up. ...
  • Show interest. ...
  • Be encouraging. ...
  • Be supportive.

What are the 3 types of empathy? ›

Goleman identifies three types of empathy, each of which are important for effective leaders:
  • Cognitive Empathy: the ability to understand another's perspective. ...
  • Emotional Empathy: the ability to physically feel what another person feels. ...
  • Empathic Concern: the ability to sense what another needs from you.
16 Feb 2018

What are the 3 skills of empathy? ›

There are three stages of empathy:
  • Cognitive empathy is being aware of the emotional state of another person.
  • Emotional empathy is engaging with and sharing those emotions.
  • Compassionate empathy involves taking action to support other people.

What is empathy and conclusion? ›

The Conclusion:

Empathy can be defined as the ability of an individual to understand and feel what somebody else might be feeling. This is an important emotion for the survival of the human race. And there are three different types of empathy including cognitive, emotional, and compassionate empathy.

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