FAQs
CBP Customer Service? ›
Questions, Comments or Complaints
How do I contact CBP to correct I 94? ›You can visit the CBP Web site at www.cbp.gov or call CBP at 1-877-CBP-5511 (1-877-227-5511) Monday through Friday between 8:30 a.m. and 5:00 p.m., Eastern Time. You may bring the incorrect Form I-94 and documentation (passport and visa) to any CBP Port of Entry or Deferred Inspection Office.
How do I call Global Entry customer service? ›Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.
How do I call border patrol on immigrants? ›To report undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at 1-866-DHS-2-ICE to report suspicious activity.
How do I speak to someone at CBP? ›- Submit your question, compliment, complaint or tip online, or call:
- U.S. visitors: 877-CBP-5511.
- Visitors outside the U.S.: +1-202-325-8000.
- Telecommunications device for the hearing impaired: 7-1-1.
Option #1 - Online Correction
Visit the I-94 website and scroll to the bottom. Click "Contact CBP". In the "Topic" field, select "I-94/Traveler Compliance" from the dropdown menu. In the "Applicable Issue" field, select "I-94 Correction(s)/Travel History" from the dropdown menu.
To: cbp.boston.i94@cbp.dhs.gov Re: I-94 Correction / Passport # _____________ Name: [Enter full legal name as it appears in passport] Country of Citizenship: Date of Birth: Passport Number: SEVIS Number: U.S. Visa Control Number: Visa Expiration Date: Class of Most Recent Admission: Date of Last Arrival: Port of Entry ...
Is there a way to follow up on Global Entry Application? ›We recommend that you log into your account periodically to check status. You can check the status of your application from your TTP Dashboard www.ttp.dhs.gov, which is displayed after you login. If your application status is "Pending Review" then your application has been received and is being processed.
Why is Global Entry taking so long? ›The average processing time of a Global Entry application can take up to six months, according to the TTP website . In part, that's because of the program's popularity, but the time the application process takes can also be based on the availability for interviews at your nearest enrollment center.
How long does Global Entry take to get approved? ›Global Entry helps members move through customs more quickly when reentering the U.S. To become a Global Entry member, you'll need to fill out an application, pay a fee and schedule an in-person interview. CBP says it typically takes four to six months to get approved for Global Entry after applying.
What is the difference between CBP and Border Patrol? ›
Border patrol agents are usually responsible for larger areas, such as off-road regions with few or no other security measures. CBP officers work almost exclusively at ports of entry, such as airports, and may spend more time inspecting packages and processing paperwork than interacting with people.
How to get ahold of immigration? ›Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and ask your question in English or Spanish.
Who to call for immigration questions? ›USCIS Contact Center
The toll-free phone number for the USCIS Contact Center is 1-800-375-5283 (TTY for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).
As always, you have the right to remain silent. Refusing to answer CBP's questions may result in the agent persisting with questioning. If this occurs, you should ask if you are being detained.
Do you have to talk to customs officer? ›Even though you always have the right to remain silent, if you don't answer questions to establish your citizenship, officials may detain you longer in order to verify your immigration status.
Who handles Global Entry? ›Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States.
How long does it take to CBP to update the I-94 information? ›It can take between 5 to 7 business days for updates/corrections to be processed by the CBP Deferred Inspection Office. If your I-94 is not corrected through the steps above, your F-1 or J-1 status or the benefits of your status may be negatively impacted.
How do I correct my travel history with CBP? ›If you wish to have personal records reviewed and/or corrected, please submit your request through DHS Traveler Redress Inquiry Program (DHS TRIP). If you require assistance with your I-94, please submit your request through CBP's Information Center.
How can I update my I-94 without leaving the country? ›You can submit an application for an extension of stay by mail or you can file online using USCIS ELIS for an extension of stay before the expiration date on your Form I-94.
How do I email the CBP help desk? ›For additional questions or concerns, please contact CBP by e-mail, cbp.goes.support@dhs.gov, or by phone, (866) 530-4172.