Support & Help Centre | TELUS (2024)

FAQs

Support & Help Centre | TELUS? ›

Or you can talk to one of our home security experts at 1-855-255-8828.

Or you can talk to one of our home security experts at 1-855-255-8828.

TELUS TV+ app explained

You can use the app to watch live TV, set recordings and access our On Demand library on your smartphone, tablet, Apple TV, Android TV, or computer.

During the trial period, customers may cancel their contract without penalty or early cancellation fees if they have used less than the permitted usage, and returned any equipment or device provided by the service provider, in near-new condition, including any original packaging, if applicable.

(866) 558-2273

Telus Mobility / Customer service

Our 24/7 virtual assistant who answers your questions in an instant.

Just call us at 1-855-958-8181 with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from ADT.

Will this work? Hi @Jen19 , the TELUS TV+ app can only be used in Canada as TELUS and Optik TV only have content rights in Canada.

TELUS subscribers can download the free CTV GO app from the App Store (www.AppStore.com/CTVGO) and Google Play on their iOS and Android devices. Subscribers can also access CTV GO by visiting CTV.ca/CTVGO through their chosen web-browser (Chrome, Internet Explorer, Safari, or Firefox).

If you cancel a single service (Optik TV or Internet), the service cancellation fee is $360 declining by $15 per month and reducing to $0 at the end of your commitment term.

Can you cancel TELUS anytime? ›

Can I cancel my service at any time? Yes. To cancel your service, contact TELUS with the date you want the cancellation to be effective. Cancellation fees may apply.

The grace period for the payment of charges so identified expires three days after you receive the demand for payment.

The phone number (866) 558-2273 is a valid number, and is shown on the official Telus.com website. However, fraudsters can still use something called "phone number spoofing".

Yes, it's a valid Telus number. Yes, there are scammers that spoof the caller ID data to show that number to try trick people into giving them information. The +1 at the beginning is an easy way to spot it as a scam.

Telus Mobility partners with Bell Mobility to operate three different kinds of nationwide networks in Canada. These networks include a UMTS network, an LTE network and a 5G network.

ADT is now TELUS SmartHome Security.

The cancellation fee for Telus alarm systems depend on which plan you have. The Telus SmartHome Smart Camera package will charge customers $10/month for the remainder of the term. TELUS SmartHome Smart Automation packages. will cost $35/month for the remainder of the term.

Create your Norton™ ¹ account

After purchase we will send you an email with your set up instructions. Find the email and click the 'Set up now' button. Having trouble finding your email? Login to your My TELUS account, select 'Manage' next to your TELUS Online Security plan and then click 'Register to Activate'.