Head Waitresses supervise activity in a dining room and coordinate waiting staff. Basic job duties of a Head Waitress are monitoring servers, assigning tasks, solving customer issues, making sure tables are cleared as fast as possible, reporting to the dining manager, and ensuring a high quality of the dining experience. A well-written resume sample for Head Waitress should focus on skills such as leadership, serving expertise, supervisory abilities, customer service, decision-making, and being able to work under pressure. Most resumes in the field make display of a high school diploma and food management training.
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Head Waitress Resume Samples
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0-5 years of experience
- Greeted customers with a friendly and welcoming attitude
- Excelled in a fast-paced work environment, while promoting daily specials to customers
- Applied an extensive knowledge of specific dishes and alcoholic beverages to provide customers with suggestions and up-sell when possible
- Devised marketing strategies for new customers and coordinated resources for community affairs
0-5 years of experience
- Exhibit thorough service techniques, knowledge of foods, beverages and guest interactions.
- Excelled in exceeding weekly and monthly sales goals, credit card and cash transactions with a zero error rate.
- Assist in planned catering for events that serviced over 19,000 with excellent customer satisfaction.
- Cross-trained new staff on guest services expectations, safety procedures, proper food handling, and restaurant protocols.
- Maintained up-to-date knowledge of business policies and procedures.
0-5 years of experience
Promoted from server position May 2015
- Responsible for calculating daily, weekly and monthly restaurant sales
- Trusted with restaurant cash, paying servers and taking cash from servers owed to restaurant
- Input server checkout information into Excel spreadsheet
10+ years of experience
Perform different cash and credit transactions along with balancing deposits.
- Process orders using various POS systems.
- Collaborate with every department to ensure timely and quality service.
- Establish report with customers to ensure 100% guest satisfaction.
- Supervise and train new employees.
- Resolve customer complaints and issues.
- Inventory, stock and ordering.
- Executed various other duties as assigned.
0-5 years of experience
- Delivered exceptional, friendly and fast service
- Train new waiters and floor staff on guest service expectations and food handling
- Schedule carryout staff and give a helping hand in other departments needed in the restaurant
0-5 years of experience
- Greeted customers and escorted them to the tables
- Took food and beverage orders and collected payments.
- Responsible for increasing sales by providing pleasant customer service, as well as planning, organizing and prioritizing work and activities.
- Answers phone calls and customers / public inquiries
0-5 years of experience
- Recruiting, training, scheduling, and supervising all staff members.
- Agreeing upon and managing all budgets.
- Planning and making changes to menu and daily specials.
- Ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines.
- Tracking food cost.
- Watching payroll.
- Serve and cash out all patrons.
- Resolving all employee conflicts as well as all customer complaints.
- Ensure excellent customer service is provided at all times.
- Coordinate all activities between BOH and FOH to ensure efficient service.
0-5 years of experience
Greeting guests
- Seating Guests
- Answering Phones
- Taking reservations
- Placing to go orders
- Taking the guests order
- Running the front desk when needed
- Cleaning
- Dishwashing
- Proper food protocol
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Head Waitress Duties and Responsibilities
Head waitresses usually have extensive serving experience and excel at both customer service and coordinating teams of servers. Based on listings we analyzed, these duties are typically assigned to head waitresses:
Serve customers One of the primary duties of a head waitress to serve customers, which requires the head waitress to take customer orders, relay them to kitchen staff, and deliver food and beverages. Head waitresses have a high level of familiarity with menu items and restaurant policies.
Clean and prepare dining area Head waitresses may review cleaning checklists and make sure they are completed prior to the restaurant opening. They check the dining area throughout their shift to ensure it's presentable and free of debris. This part of the job may also involve busing tables on occasion.
Train new servers Head waitresses are often responsible for training new servers, making sure they are familiar with restaurant policies and practices and evaluating their performance during their first few shifts. They provide direction and guidance to less-experienced servers and may report on their progress to restaurant management.
Manage payments Head waitresses manage both cash and credit card payments. This can include taking payments from customers and making change, as well as entering payments in the restaurant's point-of-sale system. They might also be in charge of managing cash tips, keeping a record of tips and schedules and then dividing the tips at the end of the shift or workweek, depending on restaurant policy.
Maintain schedules Head waitresses may be responsible for managing schedules and determining when additional staff members are needed. They look at the restaurant's bookings and staff schedules to determine if there is adequate coverage during a shift and make decisions regarding calling in extra servers on a particularly busy day. Head waitresses may also provide backup or call in a server in case of staff absences.
Head Waitress Skills and Qualifications
A head waitress must be personable and skilled at multitasking. Employers also look for candidates with the following skills:
- Customer service - excellent customer service skills, an outgoing personality, and the ability to successfully listen to and respond to customers are important to position
- Coordination and lifting - head waitresses lift and carry heavy and awkward trays of drinks and food; maintaining a high level of energy is also vital
- Team leadership - many head waitresses take an active role in training and leading teams of servers, effectively coordinating and communicating with staff members
- Conflict resolution - head waitresses respond to customer complaints and resolve conflicts between waitstaff, restaurant personnel, and diners
- Time management - head waitresses often manage schedules and staffing; effective time management is key to creating a positive dining experience
Head Waitress Education and Training
Head waitress positions typically don't require an educational background, although a high school diploma or GED may help job seekers secure a position. This position has a lot of on-the-job learning; head waitresses usually start out as servers before establishing a record of customer service success and team leadership.
Head Waitress Salary and Outlook
Glassdoor estimates that the average annual salary for a head waitress is $26,159. Head waitresses often receive a base pay plus tips, so successful servers and employees of higher-end restaurants may make significantly more money than less-experienced servers. The Bureau of Labor Statistics estimates that food and beverage service positions will grow 10 percent between 2016 and 2026, although it notes the growing trend toward takeout and fast casual establishments, which do not have head waitress positions.
Helpful Resources
We found several resources on the web if you're interested in learning more about a career as a head waitress:
Server's Bible: 101 Tips How To Be A Good Restaurant Waiter - Read these tips and tricks to learn how to deliver best-in-class customer service as a server or head waitress.
At Your Service: A Hands-On Guide to the Professional Dining Room - This useful guide, published by the Culinary Institute of America, provides tips and advice for creating a positive dining experience for customers.
How to Be a Better Waitress: 8 Tips to Put the Icing on Your Service Cake - This post provides advice and insider tips on how to become a more effective and better-paid server.
Waiting: The True Confessions of a Waitress - A longtime waitress provides an unfiltered look at life in the restaurant industry, along with her insights from a career in the dining room.
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As someone deeply familiar with the intricacies of restaurant management and service, I can confidently break down the concepts integral to the role of a Head Waitress.
The duties of a Head Waitress encompass a range of responsibilities. Supervising the dining room, overseeing staff activities, and ensuring a seamless dining experience for patrons are fundamental tasks. These involve customer service, team coordination, and problem-solving skills, all of which contribute to a well-functioning establishment.
In terms of qualifications, leadership skills, expertise in serving, and the ability to work under pressure are key. Food management training and a high school diploma are often standard requirements. Experience in handling daily sales, training new staff, managing cash transactions, and coordinating with different departments are additional facets of this role.
Skills requisite for success as a Head Waitress include excellent customer service, multitasking abilities, team leadership, conflict resolution, and time management. While formal education beyond high school isn’t mandatory, hands-on experience and a track record of exceptional service are crucial.
Regarding the provided article on Head Waitress responsibilities, it meticulously details the job's various facets:
- Serving Customers: Taking orders, coordinating with the kitchen, and delivering food and beverages.
- Maintaining Dining Area: Ensuring cleanliness and readiness before opening and throughout shifts.
- Training New Servers: Guiding new staff, familiarizing them with protocols, and evaluating their performance.
- Managing Payments: Handling cash and credit transactions, managing tips, and using POS systems.
- Scheduling: Assessing staffing needs and making decisions based on bookings and schedules.
The article also emphasizes skills required for the position, such as customer service excellence, coordination, leadership, conflict resolution, and time management. Education-wise, while a high school diploma suffices, experience and on-the-job learning are pivotal.
Salaries for Head Waitresses typically range around $26,159 annually, though the potential for higher earnings via tips exists, particularly in upscale establishments.
To delve deeper into this role or seek guidance for aspiring or current Head Waitresses, resources like the "Server's Bible," "At Your Service" by the Culinary Institute of America, and "Waiting: The True Confessions of a Waitress" offer invaluable insights and advice.
This breakdown encapsulates the multifaceted role of a Head Waitress, combining practical skills, experiential learning, and a dedication to delivering exceptional customer service within the realm of restaurant management.
