FAQs (2024)

What are the delivery and shipping charges associated with orders through RubbermaidCommercialProducts.com?

There are no shipping and handling costs on any of our products unless it is previously discussed, you live in Alaska, Hawaii or Canada and if your order is under $50, then you will be charged a $15 shipping and handling fee. If you live in Alaska, Hawaii or Canada, you will be notified by e-mail of the additional costs involved before your order is placed with the mill. Once you have been notified of the additional costs and approve them, we will then place your order! In the event you receive a custom or volume quote the shipping charges are then listed on your quote in a seprate charge and the free delivery does not apply to a custom quote.

How long do I have to return any products I am unhappy with?

Returns must be made within 15 days after delivery. If for any reason it is longer than 15 days, returns will not be accepted.

Are there any restocking fees associated with returns?

There are no restocking fees on orders under $600.00 in value. Any orders over $600.00 are charged a 25% restocking fee. NO exceptions. Any damaged or defective goods will be replaced as soon as possible. Any custom, special and clearance orders are not returnable.

What is your money back policy?

Any credits issued will be made by the same method of original payment. All credits are also issued after authorization by management within 30 days of that authorization date. Unless otherwise posted, all notices will be in the form of email.

Can I speak with someone in customer service regarding my order/return?

Yes! Customer Service hours are from 9:00 am - 5:00 pm, Monday thru Friday, Eastern Standard time. Emails will also be answered during those times.

Are the products on RubbermaidCommercialProducts.com reliable and of good quality?

DB Industrial Supply sells only the top quality products, we have done our homework so you don't have to!

What methods of payment do you accept?

Methods of payment: We accept Master Card, Visa and American Express. We also accept checks online or they can be made out to:

DB Industrial Supply, LLC

125 High Rock Ave, Suite 101

Saratoga Springs, NY 12866

How long will it take for my order to arrive?

All orders usually arrive within two weeks if for any reason it will be longer you will be notified by e-mail or telephone. If your order is time sensitive, please feel free to contact our customer service department to check stock and availability.

Do you accept purchase orders?

We do accept purchase orders with proper credit reference and approval of purchase order. All terms are net 15 days from delivery of product. There is also a $600 minimum for all purchase orders. All purchase orders and checks must be made payable toDB Industrial Supply, LLCand sent to the address below:

DB Industrial Supply, LLC

125 High Rock Ave, Suite 101

Saratoga Springs, NY 12866

What if my products from your website are damaged when they arrive?

Damages / Defects- All damages must be reported back to uswithin 2days of delivery. It is solely up to the customer to make sure there order is checked out at time of delivery when the product is delivered. If for any reason the products are not checked at time of delivery it is considered delivered in perfect condition. Any damages reported after the delivery would be considered damaged on site and would be the responsibility of the customer. All damaged / defective products will be replaced as soon as possible.

Are there any special promotions or discounts for first-time buyers through Rubbermaid Commercial Products?

Fist Time Buyers Discount - The first time buyers discount only applies to new customers and only applies to listed web prices. The First Time Buyers discount does not apply to custom quotes or volume quotes.

Do Rubbermaid products contain BPA?

This is a common question relating to many Rubbermaid products. At Rubbermaid Commercial Products, we do not sell any of the products that contain BPA. Most concerns surrounding this issue are associated with Rubbermaid's small food containers.

Can Rubbermaid products/containers be recycled?

Depending on their use, Rubbermaid products can almost always be recycled. Be sure to read the labels on all of your Rubbermaid products before throwing them away, as many of the materials used to make these products can be re-used in other applications and should be recycled.

Are Rubbermaid products made in the USA?

About 80% of Rubbermaid products are manufactured in the USA. All are manufactured in compliance with the clean air and water regulations, making them more environmentally-friendly, as well.

FAQs

What are typical FAQ questions? ›

Some FAQ pages will contain just a handful of questions because that's all that was needed. Others may have dozens of questions. It entirely depends on the brand and product. Typical areas of interest for FAQ pages are shipping and return policies, product materials, sustainability, payment methods, etc.

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How many questions should be in a FAQ? ›

That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

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How do you ensure that your responses to FAQs are always appropriate? ›

How To Handle FAQs Effectively

Keep the structure logical, clear, and simple.
Make sure the answers are straightforward and concise.
For detailed explanations, provide a link to a guide or article.
Regularly update questions and answers with new information.
Organize questions into categories.
Provide a search bar.

How do you answer Q&A effectively? ›

Keep your answer short. Respond specifically to the question and avoid tangents. Use facts to support your answer. Move on from the question quickly to redirect your attention.

Do FAQs have to be questions? ›

FAQs start with a question and then provide a concise answer. While many think of FAQs as a basic list of questions and answers, some businesses incorporate them into a single section when building a larger help center.

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How long should an FAQ be? ›

Answers should be CCF (clear, concise, and factual)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

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What does a good FAQ page look like? ›

A good FAQ page includes various questions with well-written answers. These questions and answers should be related to the topic itself and have to offer valuable information for visitors. Also, a helpful FAQ page should demonstrate a company's features and solutions.

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What is FAQ standard? ›

Fair Average Quality (FAQ) FAQ is used to describe food products that are of good enough quality to be sold. FAQ norms for paddy is laid out by the Centre every year before the start of the procurement season.

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How to write FAQ answers? ›

To ensure that your FAQ page is effectively set up to help your customers, follow these tips: Keep it brief. Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question.

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Why does FAQs frequently asked questions important? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

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How does FAQs help you in finding an answer to your questions? ›

FAQs make it easy for visitors to find answers to their questions without navigating through multiple pages. This not only improves the user experience but also boosts your internal link-building, which can enhance your search engine rankings.

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How do you write a question answer format? ›

To format questions and answers in APA format:

Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.

Should FAQs be written in first person? ›

More often than not, people use the first person for this, and that's how you should write your FAQ page as well. Writing in the first person makes it easier for visitors to relate, sounds less confusing, and is actually more often used for googling (driving traffic, remember?).

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