FAQThe Chicken Salt Co.2022-07-01T14:54:55+01:00
Got a question?
Chicken salt isn’t well known outside of Australia so questions about it are very welcome! The most common questions are listed below. If your question isn’t covered, email sales@chickensalt.co.uk or send us a WhatsApp message and we’ll get you the right answer!
How do I delete my personal data?
In accordance with the UK General Data Protection Regulations (UK GDPR) if you have created an account on our website for faster checkout and require your account with all personal data deleted:
- Email us at sales@chickensalt.co.uk from the account email address with Subject Title: UK GDPR Account Deletion
- We will delete your account data within five working days.
- We don’t keep backups of customer data so it is permanent and non-reversable.
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Is chicken salt gluten free?
Yes! Chicken saltdoes not contain gluten. It does contain Monosodium glutamate (flavour enhancer 621) but there is no gluten in MSG and so can be eaten by people with coeliac disease.
Be aware our Kentuckiana Seasoned Saltdoes contain gluten. Both salts are stored separately and do not come into contact with each other.
Is chicken salt vegetarian?
Yes! Chicken Salt is vegetarian. Chicken salt is not vegan as animal products were used to refine one of the ingredients.
How do I store it?
Both our salts come in a food grade stand up pouch with an airtight Mylar resealable zip lock. This will keep it fresh. Keep it out of sunlight as this will bleach the colour out.
Our Kentuckana Seasoned Saltdoes notcome with an anti-caking agent. Keep this seasoning sealed in the supplied pouch and strictly limit exposure to air by flattening the pouch before sealing.
It may cake (form lumps) with exposure to air but flatten the packet to remove them!
What payment methods do you accept?
We accept PayPal and credit or debit cards via our website.
We also accept credit and debit cards via PayPal if you wish.
I’ve changed my mind, can I get a refund?
As long as you have not opened the parcel we sent you then please return it to us. Once we’ve received the returned unopened parcel then a refund less postage will be issued.
I’ve opened the packet, can I get a refund?
If you’ve opened the parcel we sent you then it is a no. As chicken salt is a consumable item we do not allow returns.
What colour is chicken salt?
Unashamedly bright yellow!
Is VAT added?
Chicken salt is classified by HMRC under VAT Notice 701/14 Section 3.2 as being ZR (Zero-Rate) under Salt for Culinary Use. Zero-Rate means VAT is not applicable. We do not apply VAT to our invoices.
