Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

Booksellers: To order Macmillan Audio products, please contact your Macmillan sales representative or call 888-330-8477 or fax your order to 800-672-7703. The order department is open from 8 a.m. until 5 p.m. EST, Monday through Friday.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Current Macmillan Learning Achieve status is UP.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams). chat online to us.

Specialist support by chat

Our chat service is open 8am to 8pm seven days a week. Please note the opening times may vary by service. Normally you will receive a response in under ten minutes.

21st century. Pearson acquired the Macmillan name in America in 1998, following its purchase of the Simon & Schuster educational and professional group (which included various Macmillan Inc. properties and trademarks). Holtzbrinck purchased it from them in 2001.

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan Learning My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as ...

Which of the following can you not do on the Macmillan Learning Support site? ›

The option that you cannot do on the Macmillan Learning Support site is "Reset your Achieve password...

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

Where is Macmillan Learning 's headquarters? Macmillan Learning is located in New York, New York, United States .

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Go to the login page and click on Forgotten your password? Write your username in the first box, which is likely to be the email address you used to register, and the letters you see in the second box. Click on Reset and a link will be emailed to you. Click on this link to choose a new password.

If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

You might be worried about your cancer treatment, feel anxious about going to work, concerned about paying the bills, or worried about someone you care about who has cancer. You may even be feeling isolated and just want to talk. If you need to talk to someone, you can call the Macmillan Support Line on 0808 239 9397.

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.