Top 52,722 National Debt Relief Reviews (2024)

Hi Lizbeth,

We are happy to hear about your excellent experience with our team! We are grateful to have the opportunity to guide you toward financial freedom.

Thank you for choosing National Debt Relief!

Hi Joshua,

Thank you for taking the time to share your experience. We are proud to hear about the professionalism our representatives showed you and are thankful for you choosing National Debt Relief for your debt relief journey.

Sincerely,

National Debt Relief

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I recently had the pleasure of experiencing customer service that went above and beyond my expectations, and I am compelled to share my incredible encounter. From start to finish, this interaction exemplified the epitome of outstanding customer service, setting a new standard for excellence. The journey began with a simple inquiry, and I was immediately greeted by a representative who exuded professionalism and warmth. Their eagerness to assist was palpable, creating an environment where I felt valued as a customer. The representative demonstrated an exceptional understanding of the company's products and services, addressing my questions with clarity and expertise.

What truly set this customer service experience apart was the representative's genuine commitment to resolving my concerns. Instead of offering generic solutions, they took the time to understand the intricacies of my situation and tailor their responses accordingly. This personalized approach not only showcased their dedication but also made me feel heard and understood.

Moreover, the speed at which my issues were addressed was truly impressive. The efficiency with which the representative navigated through the process without compromising the quality of assistance was commendable. It was evident that they were well-versed in their role and had the tools necessary to provide swift resolutions. Throughout the interaction, I never once felt rushed or dismissed. The representative patiently guided me through each step, ensuring I felt comfortable and informed. This level of patience and attentiveness is a rare gem in the world of customer service, and it left a lasting impression on me.

What truly left me in awe was the proactive follow-up I received after my initial inquiry was resolved. The company reached out to ensure that I was completely satisfied with the resolution and took the opportunity to gather feedback for continuous improvement. This level of commitment to customer satisfaction is a testament to their dedication to excellence.

In conclusion, this customer service experience was nothing short of extraordinary. From the initial engagement to the resolution and subsequent follow-up, every aspect of the interaction was marked by professionalism, expertise, and a genuine desire to provide unparalleled service. This company has undoubtedly set a gold standard for customer service, and I am grateful to have encountered such a remarkable team. If excellence in customer service is what you seek, look no further – this company has truly mastered the art.

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I first spoke with Nick in early September. He answered probably 10 complex questions I had. Nick answered my questions quickly, accurately, and respectfully. I unfortunately wasn't eligible in September, but Nick made a plan to contact me in a few weeks as a follow up. I ended up missing that appointment. I contacted Nick via email Monday, October 30th and asked him if we could reschedule and discuss my eligibility now. He messaged me promptly and scheduled an appointment for today, Wednesday, November 1. Nick seemed to remember our first conversation and was again accurate, compassionate, knowledgeable, and all around incredibly helpful and reassuring. I complimented him numerous times, and he was always very courteous and humble. He helped me through a particularly hard time of my life, through this process, and I couldn't be more appreciative.

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I have been eagerly waiting for this opportunity to leave my review. Chase ** was an absolute pleasure to work with. He was patient, considerate, compassionate, understanding, empathetic, resourceful, and encouraging. On our first call, I was very cautious, concerned and quite stubborn. He desperately wanted to help me, but I would not give him the necessary information that he needed to do a “soft pull” of my credit information. He offered my generic information with several different possibilities and what they might look like. Debt Relief, Debt Consolidation and DYI. After 1 ½ hrs. on the phone answering tons of my questions, I asked him to give me 24 hrs. to mull it over.

We scheduled an appointment for the next day. I spent that 24 hrs. researching. So, I tried the DYI method first, I called my creditors to ask for help, asked them to lower my interest – lower my payments - anything for 6 months (all requests were denied). Then I called another company, one of NDR’s competitors. They told me to research each company for legal issues, BBB ratings etc. Funny thing, that other company had several recent lawsuits where NDR had none. So, after I spent my day researching, I eagerly waited for the call from Chase. He called as promised and he was ready for me this time. He said, “bring it on – I’m ready for you, Ms. Chris”.

We spoke for 3 more hrs., and he answered a ton more questions that I had. We shared a few personal stories with each other. Getting to know one another other. By the way – the more you talk about why you are struggling financially (knee surgery, wrecking car when hitting a deer, moving, and starting over alone etc.) the more they can help. Chase listened – he really listened. He even teared up when I explained my abusive past and why I am so stubborn and focused on doing things on my own without help from others. Once I decided to go with the program, I couldn’t get him to start the process fast enough. I was ready. He walked me through every step while assuring and encouraging me along the way. At the end of the call, I knew I was in GREAT hands. The weight lifted off my shoulders. I could finally sleep, and I did. I can’t wait to reach out to him one day and say “Chase, I did it. Thanks to you I am debt free!”

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Kena was exceptional in that she proved to be professional, personable, patient & politely persistent. I forget how I came to find NDR, perhaps through an e-mailing. I was in need of finding a way to deal with my amounting debt and tapped on the link. I was introduced to Kena and liked her right away. Kena was well up to speed and was impressive to me that she knew so well the process.

We had started down the path when I realized that I wasn’t completely sure this was the path I wanted to be on. Upon explaining my unsureness she completely understood and encouraged me to sit with the information and when I was ready to proceed to reach back out and she would be there. I had perhaps one or two additional false starts since this process began 2 or so months ago. Last night I came to grips with the fact that I needed to be proactive and decided to call Kena back this morning.…. And there she was, just like she said she’d be. We updated my information and got the ball rolling along. Within 2 hours the process was completed.

I had many questions and Kena had an answer to each and every question. She gets 10 stars from me for being kind & patient in addition to the other 10 stars I give her for all of her other professional attributes. NDR and most EVERY company could use more employees as positive and personable as Kena. I hope she’s well paid because she could probably name her price just about anywhere she goes. Not that it’s all about the $ Money, but compensation for excellence is very important. I’m lucky to have gotten her and I’m sure you’re thinking the same.

With Every Good Thought,

James **

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While Ruben was an absolute gentleman, I had to try too hard to respond to things he'd say or ask. He was tied to a prepared script in his mind and was not easily pried from his canned speech. I felt pressured to commit to things I was not comfortable with and that I wanted more information on, or wanted to get other opinions about. He was focused on nailing me down as a client and it was difficult to get him to allow other thoughts, questions, or ideas to be explored.

Once he realized I was becoming frustrated with his monologue, and demanded a two-way conversation, he did attempt to soften his approach and allowed me to respond with some questions, and opinions of my own, while still maintaining his focus on pinning down a decision with which he had a vested interest. When I agreed to a call-back appointment, he was gracious and realized I would not move so swiftly into his decision for me, it was better.

On our second interaction he still had his focus on "landing the sale," but the intensity was less evident, and I felt more comfortable in speaking with him. So far, I'm thinking this is a smart move on my part. I do understand it is up to me to inform my creditors of this change. I am awaiting the telephone number that I can refer them to with their questions and concerns before informing them of the change in our relationship. I hope that will be provided soon so I can proceed with my responsibilities in making this a successful relationship for National Debt Relief, my creditors and me.

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