The Best Things In Life Are Free… Right? | Castle Water (2024)

  • March 5, 2019

Business owners know that the water that comes out of their taps isn’t free. So when a customer asks for a glass of tap water, can the business charge for it? Essentially the answer is no – but you could charge them for the service.

All licensed premises in England and Wales are required by law to provide “free potable water” to their customers upon request. In Scotland a similar law exists but specifies “tap water fit for drinking”. This means that any establishment authorised to serve alcohol including pubs, bars, nightclubs, cafes, restaurants, takeaways, cinemas, theatres, and even village and community halls must comply.

However, these premises can choose to charge people for the use of a glass – or their service – when serving the “free” tap water. There is currently no law regarding the provision of drinking water in licensed premises in Northern Ireland.

Unlicensed premises in the UK do not have to legally supply free drinking water, but in an effort to reduce the amount of plastic used, many businesses, both local and national, are actively encouraging people to reuse plastic bottles and visit their establishments to have them refilled anytime, for free. This practise naturally leads to increased footfall for those businesses and helps to foster positive customer relations around a shared goal.

In England, Scotland and Wales, schools are legally required to provide drinking water for pupils at all times – but not in Northern Ireland. However, the Public Health Agency has stated that children in Northern Ireland “must have easy access at all times to free, fresh, preferably chilled water”.

All UK employers must always provide free drinking water in the workplace for all their employees.

So, although it may be legal, charging for the service may well leave a bitter taste in the customer’s mouth. In reality, a bucket of water probably costs the average business about 1p, so the water in a ‘free’ glass shouldn’t break the bank. Plus, a happy and well-hydrated customer is much more likely to consider sampling your other products!

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The Best Things In Life Are Free… Right? | Castle Water (2024)

FAQs

Can you charge for a glass of water? ›

Business owners know that the water that comes out of their taps isn't free. So when a customer asks for a glass of tap water, can the business charge for it? Essentially the answer is no – but you could charge them for the service.

Is it illegal to refuse tap water in the UK? ›

Penalty for failing to serve tap water

As this is a breach of a licence condition it can be punishable with up to 6 months in prison or a fine of up to £20,000. Of more relevance may be the possible resulting cancellation of your licence.

Why do we need water to survive? ›

Water plays many important roles in the body including flushing waste from the body, regulating body temperature, transportation of nutrients and is necessary for digestion. No wonder it is considered "essential!" Plain water is the best choice for hydrating the body.

Is tap water free in Scotland? ›

Most homes in Scotland are provided with water by Scottish Water. The cost of water and sewerage is included in the council tax paid to your local council unless you have a water meter.

Why isn't water free? ›

Although water literally falls from the sky, it certainly is not free. We as customers must pay to cover the expense of pumping it from the source, the removal of contaminants that could threaten our health, and to maintain the system that brings water into our homes.

How much would you pay for a bottle of water? ›

A survey of popular brands sold on Amazon done by The Balance found that the average cost of a 16.9-ounce plastic water bottle was around $0.70, which is $1,022 a year if you drink 4 water bottles a day.

Can you charge for soda water? ›

Yes you do. Soda water usually comes in small bottles, and it's charged as a light drink.

Can you drink all tap water in England? ›

UK tap water

British tap water is said to be one of the best water supplies in the world, with a quality rating of 99.96% according to Discover Water. This quality is regularly monitored by the Drinking Water Inspectorate (DWI) to ensure our water is both clean and safe to drink.

Can restaurants charge for water in Florida? ›

There are no laws related to this. A restaurant has the right to decide how to charge for their services, food and beverage items. Often, restaurants only serve water on request by patrons in order to conserve water.

What hydrates better than water? ›

Research shows that milk is one of the best beverages for hydration, even better than water or sports drinks. Researchers credit milk's natural electrolytes, carbohydrates and protein for its effectiveness. Drinking milk after exercise helps replace essential electrolytes that are lost in sweat.

What is the healthiest water to drink? ›

Mineral water and alkaline water may be some of the healthiest types of water because they provide your body with essential nutrients, but simply drinking safe, uncontaminated water should be your number one priority.

Does Mcdonalds give free water? ›

you can always ask for a glass of water if you'd like, Reina. most of our restaurants are owned by franchisees and they have the option of setting their own policies for water cup charges. feel free to always ask about extra costs while placing your order.

Is water free in England? ›

In the United Kingdom, tap water is generally considered safe to drink, and it is provided by local water companies. The cost of tap water is included in the overall water and sewage charges that households pay, so in this sense, it is not free, but rather it is paid for through local taxes and utility bills.

What's the drinking age in Scotland? ›

What is the legal drinking age? 18 is the legal drinking age in Scotland.

Can companies charge for a cup of water? ›

In California, water conservation rules prohibit businesses from providing water unless the customer specifically asks for it.

Can businesses charge for cups of water? ›

It is not illegal to charge for water in a California restaurant/food establishment. What is illegal (since 2016) is serving water without the customer having requested the water, though I can't recall ever having heard of a restaurant being cited for that. It's not illegal to charge for water in California.

How do you price water? ›

Key to effective and efficient water pricing is a systematic process to understand: (i) the value of water in alternative uses; (ii) the private and external costs of supplying water services; and (iii) the multiple options to determine an appropriate water tariff.

How much is one glass of water? ›

Explanation: Although the capacity of a glass varies since it does not have a defined standard size. However, we consider the capacity of a glass of water to be equal to 8 ounces, and 1 liter is equal to 32 ounces.

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