T-Mobile users now get all of North America (2024)

T-Mobile users now get all of North America (1)

/ AP

NEW YORK - T-Mobile US (TMUS) will now let its U.S. customers call, text, use apps and browse the Internet within North America without paying extra charges.

T-Mobile said this will mean savings for customers who travel to Canada or Mexico or call people there frequently.

Here's a closer look at the deal:

Why is this significant?

Canada and Mexico account for a significant chunk of international travel by Americans, and those countries are the destinations for many of the international calls from the U.S. Customers with friends or family in Mexico or Canada or who live in border states will benefit the most from this deal.

T-Mobile isn't alone in eyeing Mexico. In recent years, AT&T (T) bought two Mexican telecommunications companies. But AT&T says its growth is more about adding subscribers in Mexico than offering service there for traveling Americans. The company aims to cover 100 million Mexicans on its network by the end of 2018.

Who is eligible, and how do I sign up?

The service is free for all existing and new T-Mobile customers, including those with prepaid and pay-as-you-go plans. T-Mobile said the only exceptions are customers with certain older or promotional plans.

Customers must sign up online or at a store to take advantage of the deal. There's no charge. The new plan takes effect next Wednesday.

What does it include?

T-Mobile customers will be able to call and text Mexican and Canadian phone numbers with their regular U.S. minutes. Those on unlimited plans will have unlimited calls or texts to those numbers, too. When traveling in those countries, customers will be able to call U.S., Mexican and Canadian numbers with their minutes.

"We're just making Canada and Mexico part of your home territory," says T-Mobile CEO John Legere said on a conference call.

As for data, customers will have access to their regular data allowance and will be able to keep using T-Mobile's slower 2G service once they run out, just as they would in the U.S.

How does that compare to what I paid before?

Previously, T-Mobile charged 20 cents per minute for calls made while traveling in Canada and Mexico. Texting was already free. Data service also was free, but only at the slower, 2G speeds. That can be adequate for email, but it's painfully slow for Web surfing.

For calls from the U.S. to those countries, T-Mobile customers previously had to buy an add-on global calling plan or pay 49 cents per minute to call Canada and 69 cents to call Mexico.

Customers of other major wireless carriers also need to pay extra, as T-Mobile previously required. For instance, AT&T sells packages of minutes good for calls made while traveling in Mexico and Canada. They start at $30 for 80 minutes per month. AT&T also sells monthly global calling plans that include free calls to Mexico. Various amounts of data are included in the global calling plans.

Verizon Wireless (VZ) offers a $10-a-month plan for travel in Canada in Mexico. It offers 100 megabytes of data and some texting privileges, while $5 more per month adds 100 minutes of calls and expanded texting capabilities.

How is T-Mobile able to offer this?

The company says it has struck deals with some of the top carriers in Canada and Mexico, allowing customers to use their networks while traveling. In exchange, some of those carriers will get to use T-Mobile's networks.

It's similar to deals U.S. carriers make with each other to let customers roam for free on a rival network when the customer's own network has no coverage.

T-Mobile wouldn't provide details on the deal or say whether they are exclusive to T-Mobile. As a result, it's unclear whether other major U.S. carriers will be able to broker deals of their own.

T-Mobile users now get all of North America (2024)

FAQs

How do I opt out of forced migration on T-Mobile? ›

To opt out of the plan migration, you'll simply have to contact T-Mobile's customer service and tell them that you want to keep your current plan. Phone Support: The easiest way for many customers to contact T-Mobile is by calling. You can reach a T-Mobile customer service representative at 1-800-937-8997.

Is T-Mobile getting rid of grandfathered plans? ›

T-Mobile confirmed the reports to CNET, who first broke the news. Customers on the company's older One, Simple Choice, Magenta and Magenta 55 Plus plans will be moved to newer options. Customers impacted by the change will be sent notices beginning on Oct.

Is T-Mobile forced migration Cancelled? ›

T-Mobile caused a bit of a stir earlier this month when a leak revealed it planned to move people from older, cheaper plans to pricier ones starting with their November bill cycle. On Wednesday, the carrier officially walked back the changes with CEO Mike Sievert confirming that they would not happen.

What is T-Mobile's strategy for 2024? ›

T-Mobile is raising its 2024 outlook powered by continued customer growth and merger synergies. Key 2024 guidance highlights include: Postpaid net customer additions are expected to be between 5.2 million and 5.6 million, an increase from prior guidance of 5.0 million to 5.5 million.

How do I stop forced migration? ›

Rather than preventing it, flight and displacement need to be managed so that communities can have maximum control over it and its consequences, for instance through the establishment of assembly centres with stockpiles of food and non-food items as near as possible the places of origin, the drafting of community based ...

Is T-Mobile forcing plan change? ›

T-Mobile will not move forward with plans to switch certain customers from older unlimited plans to newer, more expensive ones, following a major backlash from customers, Mike Sievert said during the company's third-quarter earnings call.

How hard is it to cancel T-Mobile? ›

Whether you want to cancel your Home Internet, Wireless, or TV subscription, you only need to call their customer support at 1-800-937-8997 or dial 611 from your T-Mobile phone. There's no option to cancel the service online or through the store.

Why is forced migration bad? ›

The counterfactual to forced migration can be death, violence, perceived threats of bodily harm, psychological distress, or severe economic loss (e.g. destruction or expropriation of property). Forced migration has potential consequences for host populations, migrants themselves, and for the populations at origin.

What happens when your T-Mobile service is Cancelled? ›

Cancellation guidelines

Service impacts once a number is cancelled: Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered. Check and save your voicemail messages prior to cancelling. You will no longer have access to My T-Mobile - remaining active lines will continue to have access.

Did T-Mobile buy Verizon? ›

The carrier will pay its rival nearly $2.37 billion and give it spectrum worth $950 million for some valuable low-frequency bands to help build its LTE network.

Who is T-Mobile's target customer? ›

Millennials are a core target audience for T-Mobile.

This generation, roughly between the ages of 26 and 41 in 2024, is known for being tech-savvy and budget conscious. T-Mobile appeals to these qualities with their energetic branding, focus on data plans, and competitive pricing.

Is T-Mobile faster than Verizon? ›

If you prioritize wider coverage and value-added plans, T-Mobile is likely your best bet. However, if you're looking for blazing-fast speeds and are willing to pay a premium for additional services, Verizon could be more up your alley. Your choice will ultimately depend on your specific needs and location.

How do I opt out of planned account migration? ›

What to say to request an opt-out. Requesting to opt out of the forced migration is easy. Tell the representative you'd like to opt out of the planned account migration and have the opt-out code added to your account. The support representative should be able to easily add this to your account.

How do I stop internal migration? ›

In conclusion, internal migration issues can be successfully addressed with migration policies not in isolation but in connection with other policies and strategies, including economic development strategies (especially to formalise the shadow economy), urban development planning, land reforms, and improving the ...

How do I opt out of arbitration on T-Mobile? ›

You may opt out of these arbitration procedures by calling 1-866-323-4405 or online at www.T-Mobiledisputeresolution.com. Any opt-out received after the Opt Out Deadline will not be valid and you will be required to pursue your claim in arbitration or small claims court.

How do I opt out of T-Mobile merge? ›

To opt out of the service change, users can call the T-Mobile customer service line at 1-800-937-8997. The company prides itself on its “Price Lock” guarantee for billing accounts activated after April 28, 2022.

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