Personal loans customer service | U.S. Bank (2024)

Checking the status of your loan or line application is easy. You can choose one of the options below that is most convenient for you to get an update.

• Log in to theApplication Statuspage.
• Call us at 877-625-5249.
• Contact yourlocal branch.

You can access your funds in multiple ways:

• Use your Visa® Access Card
• Use your Personal Line Access Checks
• Use an ATM
• Log in to online banking
• Log in to the U.S. Bank Mobile App
• Call 1-800-USBANKS (1-800-872-2657)
• Visit a branch

You can make purchases with your card and checks, or you can transfer funds from your credit line into your checking or savings account.

Easily make a payment to your credit card, loan, lease or line of credit in your digital banking.

How to make a payment using online banking

1. SelectTransfer & payat the top of the page,then selectPay bills.
2. Choose the bill(s) you'd like to pay.
3. Select the payment date and amount for each bill you'd like to pay.
4. Choose the checking or savings account to pay from.
5. SelectReview & pay, thenPayto confirm your payment.

How to make a payment using the U.S. Bank Mobile App

1. From the dashboard, selectPay bills & transfer, then choosePay a bill.
2. Select the credit account you'd like to pay, then choosePayon the next screen.
3. SelectPay this amount.Here, you'll enter or choose how much you'd like to pay and selectSave.
   Optional:SelectDeliver payment byif you want to change the date, then selectSave.
4. Choose the checking or savings account to pay from, then selectSave.
5. SelectPay nowto confirm your payment.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

To transfer money using online banking

1. SelectTransfer & pay, External transfers & wires, then choose Transfer money.
2. Choose which account you'd like to transfer money from and to.
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Send transfer.
   Optional:
   
   • To set up recurring payments, select the checkbox next to "Repeat this transfer". Choose the frequency and when to stop it.
   • Add a memo.
4. Review your transfer details and if everything is correct, selectSend transfer.

To transfer money using the U.S. Bank Mobile App

1. SelectPay bills & transfer at the bottom of the dashboard, thenTransfer money.
2. Choose which accounts you'd like to transfer from and to.
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Transfer $.
   Optional: To set up recurring payments, use the toggle switchnext to "Repeat this transfer". Choose the frequency and when to stop it.
4. Review the details of your transfer, select Transfer $to confirm.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Please note, overdraft protection requires the same owners to be on the deposit account and the overdraft protection account(s).

Online banking

1. SelectCustomer Serviceat the top of the page, then chooseSelf Service.
2. Select theOverdraft optionswithin the Deposit Account & Check/ATM Cardssection.
3. Scroll to select Overdraft Protectionat the bottom of the page.
4. Choose the checking account you'd like to have covered.
5. SelectEditto choose the overdraft protection account(s), then selectSave.

U.S. Bank Mobile App

1. From the dashboard, select the account you’d like covered.
2. ChooseAccount options, then selectView account information.
3. ChooseOverdraft Protection.
4. SelectAdd/Editto choose the overdraft protection account(s).
5. Hold and drag the account to change the overdraft protection order. SelectSave.

More information

You can link up to three eligible¹ accounts and you can choose which one transfers funds first, second, and third. If you don’t choose the order, then funds are taken using the order in which the accounts were added.

You can choose to have overdraft coverage and overdraft protection for the same account. Overdraft protection will be tried first. If there’s not enough funds available in the overdraft protection account, then standard overdraft coverage applies. See also: What's the difference between overdraft protection and overdraft coverage?

Refer to Your Deposit Account Agreement, section titled “Overdraft Protection Plans,” for more information.

¹Eligible accounts that can function as overdraft protection are listed below.

• Savings and money markets.
• Secondary personal checking.
• Personal credit cards.
• Reserve, personal, or home equity lines of credit.

Setting up autopay is easier than ever. When you've gone through the process, we'll provide you a confirmation page to review. It'll tell you when the first payment starts, how much is being paid, and what date it'll be paid each month.

To set up autopay using digital banking

1. Online banking: SelectTransfer & payat the top of the page, then choosePay bills.
   U.S. Bank Mobile App: SelectPay bills & transferat the bottom of the dashboard, then choosePay a bill.
2. Select the account you want automatically paid, by clicking on it, then chooseAutopay set up now(found on the right side of the page).
3. Optional: We encourage you to review the terms of service before starting autopay.
4. Provide the following information.
   • Pay this amount/Amount to pay: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Send payments before or on due date/Make payments: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from anexternal account, you'll need to add it to your list of external payment accounts before setting up autopay.
5. SelectContinueto review your autopay settings. If they look good, chooseStart autopay.

More information

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Get a payoff on your loan or line of credit whenever it's convenient for you.

How to get a payoff using digital banking

1. Choose the loan or line of credit you'd like the payoff for.
2. Online banking: SelectRequest a payoff quotefrom the“Shortcuts”menu on the right.
   U.S. Bank Mobile App: Select Manage at the top of the screen, then choose Request payoff quote.
3. Enter a date within the next 30 days and chooseRequest payoff quote.
4. Your payoff quote will display. Choose to have it sent to you via email ordownload a PDFto save the quote.

Additional information

If the account you need doesn't appear, you can reach us at the applicable number below or visit your local U.S. Bank branch. We accept relay calls.

• Home loans (i.e., mortgages): 800-365-7772.
• All other loans and lines of credit: 800-USBANKS (872-2657).

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

We know life gets busy and reminders about transactions can be helpful. Manage your alerts anytime using digital banking.

How to add or remove account alerts using online banking

1. Choose an account from your dashboard then select the Account services tab.
2. From the Alerts & notifications section select Account alerts.
3. Select Account activityfrom the "Notifications" menu on the left.
4. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
5. Select thechevron(>) to the left of the alert name to expand the details.
6. Use thetoggle buttonsto turn the alert on or off on.
7. You'll need to repeat these steps for each account. Select a different account from the drop down in the top right corner.

How to add or remove account alerts using the U.S. Bank Mobile App

1. From the main menu chooseNotifications, then selectAccount activity.
2. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
3. Select thechevron(>) to the right of the alert name to expand the details.
4. Use thetoggle buttonsto turn the alert on.
5. You'll need to repeat these steps for each account. Select a different account from the drop down in the top of the screen.

More information

The option to set up or manage account alerts is only available on our full sitefor the following products:

• U.S. Bancorp Investments accounts.
• Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U. S. Bank Wealth Management.

U.S. Bank can help you understand your rights as they relate to key provisions of the SCRA. Our Military Service Center is available to assist with any of your financial needs including questions related to SCRA and requesting benefits.

Here's our Military Service Center contact information and hours of operation:

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday - Friday 7 a.m. - midnight (ET)

U.S. Bank Military Service center

Things to know about the Servicemembers Civil Relief Act

We accept relay calls.

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and families of veterans.

Learn more about our military banking programs. You can also contact our Military Service Center where we can assist you with many of your financial needs.