OK, LET'S GET YOU SOME HELP (2024)

Do your products contain any allergens?

Where can I buy your products?

Which of your products are suitable for vegetarian or vegan diets?

All of our jams are suitable for vegetarian or vegan diets. All of our Ready to Eat jellies are suitable for vegan and vegetarian diets, with just one exception - currently our 10 Cal Key Lime Pie flavour jelly is suitable for vegetarian but not vegan diets. Our “make at home” Glitter Jelly is suitable for vegan diets, however our tablet and sugar free crystal jellies, designed to be made at home, contain gelatine so are not suitable for vegetarian or vegan diets.

Why do you use sweeteners?

We use sweeteners in some of our jelly products to give people who want to consume less sugar a choice. We only use sweeteners considered safe by the Food Standards Agency, and use the ones we feel give the best taste for our products. If you’re concerned that any ingredient we use may not be suited to your dietary needs, consult your GP or nutritionist.

What’s in your flavouring?

We buy our flavourings from suppliers, and the recipe for each flavouring is considered their intellectual property. What this means is that we can't share their exact recipe with people, as this could mean they could replicate the recipe and gain a commercial advantage. Our suppliers do have to inform us of any reportable allergens that the flavourings contain, so that we can label our products appropriately. If there is a specific ingredient that you have to avoid we can check for it, so please do let us know.

How much gelatine is in your Make at Home jellies?

The specific proportions of our recipes are considered our intellectual property. What this means is that we can't share the exact recipe with people, as this could mean they could replicate the recipe and gain a commercial advantage.

Your 10 Cal jellies don’t contain 10 calories. Why is that?

"10 cal" is the name of our range of jellies which all contain 10 Calories or fewer per pot. You can find the calorie content for each flavour printed on pot, but all are 10 Calories or fewer.

Do your products contain gluten?

None of our products contain sources of gluten

How do I make your tablet (cubed) jelly?

Melt the cubes in half a pint of boiling water, once melted add half a pint of cold water, mix and chill. Your jelly should set in the fridge in around 4 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

How do I make your Sugar Free (crystal) jelly?

Dissolve the crystals in half a pint of boiling water, once dissolved add half a pint of cold water, mix and chill. Your jelly should set in the fridge in around 4 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

How do I make your Glitter jelly?

Dissolve the crystals in 500ml of boiling water, once dissolved, mix and chill. Your jelly should set in the fridge in around 2 hours. Note: you can add fruit or juice, but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

How long will my jelly last once I've made it?

Our make at home jellies should last for at least 72 hours if stored in an airtight container in a cold fridge straight after making it.

I'm making a jelly - Can I add other stuff like fruit, alcohol etc.?

You can add fruit, juice or even alcohol to jelly. We don’t provide specific guidance for this but avoid fresh pineapple, kiwi or papaya as these fruits will stop your jelly from setting.

Why do you recommend that I refrigerate my jam after it's open?

We recommend keeping your jam in the fridge after opening. Modern homes are much warmer than they used to be, with better insulation and central heating. This can mean an open jar will spoil more quickly in a cupboard. If you pop the lid back on tightly and store it in the fridge, your jar should last at least six weeks after opening.

Are your products nut free?

Our factory in Histon, Cambridge, is nut free. This means that any product made there is suitable for nut allergy sufferers. Two ranges of Hartley's products are made at other sites. They are both nut-free recipes but we cannot guarantee that they are nut free. These are Hartley's Sugar Free Jelly Crystals, and Hartley's Glitter Jelly.

I have bought one of your products and I am unhappy, what should I do?

We’re sorry you’re unhappy. Click here to get in touch and we’ll do our best to put things right.

I have question about one of your products?

Click here to get in touch and we’ll do our best to answer your question.