HSBC Single Trip All-Inclusive Package – Travel Insurance
This package provides:
Up to $3,000,000 for emergency medical and dental expenses; examples include:
•ambulance transportation and emergency evacuation/repatriation
•bedside companion; travel, meals and accommodation
Up to $400 if you cancel for any reason
Up to $20,000 in trip costs for Trip Cancellation; examples include:
•emergency medical conditions which prevent you from travelling
•government recommendations, visa and passport
Trip Interruption and Trip Delay
Baggage and Personal Effects
Flight Accident and Travel Accident
Other things you should know:
Can be purchased up to the day before you leave
Available to Canadian residents 84 years of age and younger
Maximum trip duration:
•Ages 0-64 – 180 days
•Ages 65-74 – 30 days
•Ages 75-84 – 10 days
No medical questionnaire required
•Pre-existing condition exclusions apply
24 hour emergency medical assistance
Emergency travel assistance
Concierge Service – if you don’t know where to go – we’ll tell you
Can be used to supplement your 10 or 30-day HSBC annual trip coverage
If you’re planning at least two trips a year, that cost $3,000 or less per trip, our HSBC Annual Trip All-
Inclusive Package might just save you money
Newcomer or Visitor to Canada?
Emergency medical travel insurance for newcomers and visitors to Canada.
Learn more
Frequently asked questions
Is this travel insurance the same coverage I have on my HSBC Mastercard?
No. These offers are independent and separate from any travel coverage customers may have through their HSBC Mastercards.
Why should I buy travel insurance?
To protect against medical emergencies, trip interruption/cancellation/delay and baggage loss or delay.
Will these plans cover COVID-19 related medical care?
For information related to COVID-19 medical coverage, visit the Travel Guard COVID-19 notice
How much does HSBC Travel Insurance cost?
Cost is based on age, length of trip and trip cost. Click “Get a Quote” and find out in less than a minute what the coverage for your trip will cost.
When should I buy HSBC Travel Insurance?
All-Inclusive Single Trip can be purchased any time before leaving on your trip
All-Inclusive Annual Trip can be purchased any time before leaving on your first trip
What do the All-Inclusive Packages provide?
- Up to $3,000,000 Emergency Medical and Dental coverage
- Trip Cancellation, Trip Interruption and Trip Delay coverage
- Baggage and Personal Effects coverage
- Flight and Travel Accident coverage
- 24-hour Emergency Medical Assistance
- Emergency Travel Assistance
- Concierge Service
Please refer to the All-Inclusive Single Trip Summary of Coverage or the All-Inclusive Annual Trip Summary of Coverage as they contain terms, conditions, restrictions, limitations, exclusions and termination provisions.
Do HSBC travel insurance plans have any deductibles?
No.
Is my family covered?
Yes, coverage is available to be purchased for your spouse and dependent children.
What is Trip Cancellation coverage?
Trip cancellation insurance provides reimbursem*nt for the non-refundable portion of your trip cost if you have to cancel your trip due to a covered risk. What are the top three reasons why people cancel their trip?
- Medical conditions
- Travel advisory issued after your departure date
- Job loss or relocation
What is Trip Interruption coverage?
Trip interruption insurance provides reimbursem*nt for expenses you pay if your trip is unexpectedly interrupted.
What are the top three reasons why trips are people interrupted?
- Medical conditions
- Delay of your transportation carrier
- Cruise interruption
What is Trip Delay coverage?
Trip delay insurance provides reimbursem*nt for expenses you have to pay if your trip is delayed beyond your scheduled return date.
What is Baggage and Personal Effects Coverage?
Baggage Loss – Reimburses you for your baggage that is lost or damaged.
Baggage Delay – Reimburses you for the personal items you need to purchase if your checked baggage is delayed 12 hours or more.
Lost Document – Assists you in replacing your passport, driver’s license, birth certificate or travel visa if they are lost on your trip.
What if I want to be covered for everything?
Though there isn’t a policy that will cover everything, HSBC’s All-Inclusive Single and Annual Trip Packages offers you a wide range of coverages. See the Summary of Coverage for details.
I’m thinking of buying the annual plan; what if I want to stay longer than the 10 or 30 days covered?
You can purchase additional coverage through HSBC’s All-Inclusive Single Trip Package. It’s best to purchase before you leave on your trip to make sure you have coverage for your entire trip.
Call HSBC Travel Insurance at 1-877-202-3341 before you leave on your trip to purchase the additional days.
I have extended medical benefits through my work. Isn't that enough?
Not necessarily. Before travelling, consider that:
- Your employee package may only cover you and not your family
- Most employee packages only cover emergency medical. HSBC’s All-Inclusive Packages include trip cancellation, trip interruption, trip delay, baggage and personal effects.
- Employee packages usually do not include services such as Concierge or 24-hour Travel Assist
If I have a pre-existing medical condition, can I buy HSBC Travel Insurance?
Yes. Although some pre-existing medical conditions may not be covered, having a pre-existing medical condition doesn’t automatically exclude you from coverage. With any travel insurance coverage there are always exclusions that apply. Refer to the Summary of Coverage or call HSBC Travel Insurance at 1-877-202-3341.
Who is eligible for HSBC All-Inclusive Packages?
Canadian Residents less than 85 years old and covered under a Government Health Insurance Plan (GHIP).
Should I take my Summary of Coverage with me on my trip?
Yes. It includes the terms of your insurance, as well as important contact information in case of an emergency. Read it carefully and consider keeping it with your passport, tickets, and other important information.
What should I do in case of an emergency during my trip?
Medical Emergency – Call the Medical Assist Department, available 24/7, before receiving medical treatment. Someone on your behalf must call as soon as possible if you are unable to call.
Travel Emergency – Call the Emergency Travel Assist department if you have missed a flight, lost your baggage or need to return home early.
How do I file a claim?
Contact us at the time of your emergency and we’ll get your claim started. Claim forms will be sent to you at home or your travel destination.
Your claim forms will outline what additional information is required, which may include receipts, police reports or original documents.Your claim is reviewed once the completed claim forms and all supporting documents are received.
Who do I call if I have any additional questions?
Call 1-877-202-3341 and a licensed representative will be pleased to answer your questions.
Who can I contact to file a complaint about my travel insurance?
If you want to file a complaint, please review the Complaint Resolution Policy, enter the details of your complaint, and a representative from Travel Guard Group Canada, Inc. will contact you.
Insurance underwritten by AIG Insurance Company of Canada (AIG Canada), with its principal place of business at 120 Bremner Boulevard, Suite 2200, Toronto, ON, Canada, M5J 0A8. All policies are administered on AIG Canada’s behalf by Travel Guard Group Canada, Inc. (Travel Guard). The description herein is a brief summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the policies described. Please refer to the actual policies for complete details.