How can I return an item purchased in a Costco Warehouse? (2024)

FAQs

How can I return an item purchased in a Costco Warehouse? ›

With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.

Airline and Live Performance Event items are non-refundable. Gold bullion, gold bars and silver coins are non-refundable. Shop Cards are non-refundable. Gift Card and Ticket items are non-refundable.

If you are not satisfied with your purchase simply return it to your local Costco Business Center or Costco warehouse for a full refund.

Items returned through Costco.com will be refunded* - including shipping and handling fees - and will be credited to the credit card used to place your order. You won't be charged for the return shipping.

Although it's not required, having the receipt or the goods packing helps. Through Costco membership accounts, the chain keeps track of purchases. Therefore, you won't need a receipt, but you will need your membership card or number.

The warehouse club giant wants customers to walk away happy with the items they're purchased. As such, most of the things you'll buy at Costco are eligible for returns. However, there are limited exceptions, like cigarettes, alcohol, and electronics that are brought back after the 90-day mark.

This means that Costco Business Centers carry inventory that is helpful for small businesses, such as office supplies, restaurant goods, and bulk food and drinks. Because Costco Business Center is designed to cater to businesses, it provides services that aren't available at standard Costco warehouses.

It's not uncommon for members to return unused merchandise to Costco. Even if the member hasn't used the item, if any portion of the packaging has been opened, it can not go back on the sales floor. This unused merchandise will be part of Grade A/B liquidation.

Basically, with limited exceptions, you can bring back any item to Costco at any time for a refund. It's that simple. Certain items have a 90-day return window, like electronics. And there are a handful of items you can't return or get a refund for, like cigarettes, alcohol, gold bars, and live events.

Costco has a "100% satisfaction guarantee" return policy with few restrictions.

Can I return something I bought 2 years ago at Costco? ›

Costco Return Policy: Know Before You Go

The ground rule when it comes to Costco's refund policy is that you can basically return anything, at any time, no questions asked — with a few exceptions. The return policy applies to merchandise like computers, mattresses, TVs and even your membership.

As we considered buying a new one, I wondered what we'd do with the old mattress that we had bought from Costco two years prior. It was then I found a video on TikTok which discussed Costco's generous return policy. The store will accept any used mattress as long as it is in good condition.

Sign in to your Costco.com account, select Orders & Purchases, and select the In-Warehouse tab. Find the purchase you're looking for then select View Receipt. Select Print Receipt to print it out.

Receipts are shown in six month increments for up to two years' worth of in-warehouse purchases. To change the time frame, select a six month period in the Showing dropdown. If you need a receipt for a purchase older than two years, please visit the membership desk at your local warehouse.

The Costco website notes that "we guarantee your satisfaction on every product we sell with a full refund."

With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.

Costco will take back any item that clearly doesn't work the way it's supposed to or suffers from a clear quality issue. For example, if you buy pants at Costco and notice a rip or stain, you can bring the item back, even if you've already taken the tags off.