Frequently Asked Questions (2024)

General

The literal translation of the word petit four is “little oven”. However, we describe petit* fours as elegant little cakes that are ornately decorated. Our petit* fours are three layers of cake, three layers of buttercream, and coated in a signature color.

Our petit* fours will keep for approximately two weeks in the refrigerator.

No, our petit* fours do not contain nuts. However, we are not a nut-free facility.

All our petit* fours orders will be shipped via UPS using 2nd day delivery. Please see our shipping information below.

Shipping

Shipping options are designed to ensure that your product arrives at the peak of freshness. We only ship in the continental USA.

Because we offer our cakes fresh, items are automatically shipped priority mail to ensure quality andmost economicalon shipping. Priority mail will arrive within 1-3 days from the time the order leaves our facility. We cannot control when the item arrives. We carefully pack with enough refrigerant to guarantee a fresh delivery.

The total shipping fee will depend on size of order. Orders placed after 12pm Pacific Time will ship in 24 hours after receipt (Monday through Wednesday). Orders placed Wednesday after 12pm Pacific Time will ship on Monday of the following week.*

*Some shipping delays may happen due to limited hours from Covid-19.

Returns

If you are unsatisfied with your shipment, please let us know immediately and we will gladly address your concerns.

As an experienced pastry chef with over a decade of hands-on expertise in crafting delicate and exquisite petit* fours, I bring a wealth of knowledge to the table. My culinary journey has involved honing the art of creating these miniature treats, and my passion for the subject is evident in my extensive exploration of various techniques, flavors, and presentation styles.

When it comes to petit* fours, these miniature confections are indeed a culinary marvel. The term itself, "petit four," translates to "little oven," a charming nod to the delicate and precise nature of their creation. In the realm of pastry arts, petit* fours refer to elegant little cakes that boast three layers of cake, three layers of buttercream, and a signature coating that adds both visual appeal and a layer of flavor complexity.

Now, addressing the crucial question of refrigeration, it is paramount to note that our petit* fours are crafted using the freshest ingredients available. Given their perishable nature, refrigeration is necessary to maintain their quality and ensure they remain at their peak. The recommended shelf life for our petit* fours is approximately two weeks when stored in the refrigerator, allowing customers to savor the delectable flavors over an extended period.

For those with dietary concerns, rest assured that our petit* fours do not contain nuts. However, it is essential to communicate that while our petit* fours are nut-free, our facility is not, making transparency a priority for those with severe allergies.

Turning our attention to the logistics of acquiring these delightful treats, we employ a reliable and efficient shipping method. All petit* fours orders are dispatched via UPS using 2nd-day delivery to guarantee freshness upon arrival. It's worth noting that our shipping options are tailored to ensure the products reach customers in the continental USA at the peak of their freshness.

Understanding the importance of prompt delivery, we dispatch orders promptly, with items shipped within 24 hours after receipt for orders placed between Monday and Wednesday. For orders placed later in the week, shipments are scheduled for the following Monday to prevent extended transit times that might compromise the quality of the petit* fours. The shipping fees are contingent upon the size of the order, providing a fair and transparent pricing structure.

However, acknowledging the unpredictable nature of shipping, particularly in the context of the COVID-19 pandemic, we acknowledge that occasional delays may occur due to limited hours. In such instances, we assure our customers that we take every precaution to pack our petit* fours with sufficient refrigerant, ensuring a fresh and delightful experience upon arrival.

Lastly, in our commitment to customer satisfaction, we address any concerns related to the shipped products. If customers find themselves unsatisfied with their shipment, we encourage them to notify us immediately, and we will gladly address their concerns, upholding our dedication to delivering not just petit* fours but an exceptional culinary experience.

Frequently Asked Questions (2024)
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