DCU Support Center | Digital Federal Credit Union (2024)

Table of Contents
Digital Banking 101 First Time Logging In Forgot Username/Password Digital Banking Features Check Deposit Move Money Submit A Wire Transfer Wire Status Check Deposit Bill Pay Pay My Loan Transfer Money Pay A Person Move Your Accounts To DCU Card Management Lost Cards Travel Notifications Mobile Wallets Card Settings Visa Balance Transfer Visa Rewards Disputes Dispute A Visa Transaction Dispute An ACH Transaction Dispute An ATM Transaction Loans Loan Status - Auto, Personal and Visa Pay My Loan Request Loan Payoff Amount Submit Final Loan Payment Vehicle Title Information Vehicle Insurance Information Skip A Payment-Program Financial Relief Program Account Management eStatements Check Ordering Update Contact Info Direct Deposit Loan Status - Auto, Personal and Visa Open A New Account Forgot Username/Password Text Alerts & Notifications Add Joint Owner Overdraft Payment Service Upload a Document to DCU Deceased Member Account IRA Service Center HSA Service Center Move Your Accounts To DCU Letters and Forms Verification of Deposit Letter Paid Loan Letter Stop Payment Direct Deposit Financial Relief Form Other Applications and Forms Fraud What is Social Engineering? Complete Guide to Impersonation Scams ID Theft Hotline Phishing & Pharming Keep Your Devices and Browsers Up to Date Policies & Fees Funds Availability Policy Foreign Checks Policy Finance Charge Calculations Privacy Policy FAQs

Digital Banking 101

First Time Logging In

Follow the steps and watch the video on how to log in to Digital Banking for the first time.

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Forgot Username/Password

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Digital Banking Features

Check out all the features available to you when you use the DCU Digital Banking app.

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Check Deposit

Use your camera equipped devices or scanner todeposit your checksdigitally.

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Move Money

Submit A Wire Transfer

Overnight funds transfer from your DCU account to another financial institution.Click here to submit a wire.

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Wire Status

Have a submitted wire and want to know the status?Check on your wire status.

Check Deposit

Use your camera equipped devices or scanner todeposit your checksdigitally.

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Bill Pay

Bill Pay is a convenient way to pay all your bills from a single site. Log into your Digital Banking andset up or manage your Bill Pay.

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Pay My Loan

Make a one-time paymentto your loan from another institution.

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Pay A Person

Add contacts to your Digital Banking. Then,transfer money to friends and family.

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Move Your Accounts To DCU

ClickSWITCHis a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!

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Card Management

Mobile Wallets

Mobile Wallet is a digital version of your credit and debit cards that enables you to make purchases with your mobile device.Set up and view your mobile wallet.

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Card Settings

Card Settings enable you to add additional security and protection to your cards by placing controls and alerts.Manage your Card Settings.

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Visa Balance Transfer

Balance Transfers allow you to consolidate your high-interest credit cards into one low interest payment.Set up your Visa Balance Transfer.

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Disputes

Dispute A Visa Transaction

See a card transaction you do not recognize?File a dispute.

Dispute An ACH Transaction

See an electronic withdrawal you do not recognize?File a dispute.

Dispute An ATM Transaction

See an ATM transaction you do not recognize?File a dispute.

Loans

Pay My Loan

Make a one-time paymentto your loan from another institution.

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Request Loan Payoff Amount

Click links below to request your loan payoff amount.

Submit Final Loan Payment

You can make your final loan payment either through:
1.Digital Banking
Or
2. Mail the payment to Digital Federal Credit Union, 220 Donald Lynch Blvd, Marlborough, MA 01752.

Vehicle Title Information

Information and FAQs to help you navigate through the vehicle title process.

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Vehicle Insurance Information

DCU’s Lien holder information should be listed as Digital Federal Credit Union, PO Box 25007,Fort Worth, TX 76124 on your insurance paperwork.

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Skip A Payment-Program

The Skip-A-Payment program gives you the option to defer monthly payments on an eligible DCU loan until the end of the loan, by advancing your payment due date and your maturity date.

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Financial Relief Program

DCU’s team of wellness experts are here to help you by offering financial obligation relief and assistance plans, should they become necessary.

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Account Management

eStatements

View your account and loan statements. You can also view your tax statements and paid loan letters.

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Check Ordering

Log into your Digital Banking andorder checks for your checking, HELOC, or business accounts. You will be directed to the Harland Clarke website to complete the order.

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Update Contact Info

Keep your contact information up to date so you never miss an importantalert or notice; this also helps us reach you if we notice unusual activity or suspect fraud.

Open A New Account

Looking to open a new checking or savings account?Click here to open a new account.

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Forgot Username/Password

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Text Alerts & Notifications

Request to receive informational texts and emails, triggered by specific events.

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Overdraft Payment Service

The Overdraft Payment Service is meant to cover unintentional overdrafts to your checking account.Enroll or change your coverage for Overdraft Payment Service.

Upload a Document to DCU

Deceased Member Account

How to settle the account of a loved one who has passed on.

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IRA Service Center

Open and manage your DCU Individual Retirement Accounts online.

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HSA Service Center

Open and manage your DCU Health Savings Account online.

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Move Your Accounts To DCU

ClickSWITCHis a partner system facilitating the transfer of account information between financial institutions, making your transition to DCU easier than ever!

Learn More

See Also
Digitales Banking mit kostenlosem Konto | Western Union DE

Letters and Forms

Verification of Deposit Letter

Generate a Verification of Deposit (VOD)letter verifying your account balance and history. This letter is often used for immigration or US Visa purposes.

Stop Payment

A Stop Payment prevents a check or ACH from clearing your account that you authorized.Place a Stop Payment.

Other Applications and Forms

View all of DCU’s applications and forms.

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Fraud

What is Social Engineering?

One of the biggest risks to our collective financial security is ourselves. It’s far easier to trick a human than it is a computer, and there’s no anti-virus software to protect you other than knowledge.

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Complete Guide to Impersonation Scams

Follow this guide to learn how to protect your financial data and other sensitive information, to help avoid being spoofed or falling for impersonation scams.

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ID Theft Hotline

ID Theft Hotline is an identity theft resolution service that is free for DCU members.

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Phishing & Pharming

Get to know the tactics criminals use to trick people into clicking malicious links and revealing their personal information.

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Keep Your Devices and Browsers Up to Date

Keeping your devices and web browsers updated is essential to protecting you against fraudulent activity and theft of sensitive financial information.

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Policies & Fees

Funds Availability Policy

All or a portion of your deposit may not be immediately available to spend after depositing it in your account.

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Foreign Checks Policy

Your foreign check deposits may take several days to clear your account.

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Finance Charge Calculations

Formulas used to calculate finance charges and interest on DCU loans.

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Privacy Policy

Learn how we protect your privacy to earn your confidence and trust.

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DCU Support Center | Digital Federal Credit Union (2024)

FAQs

DCU Support Center | Digital Federal Credit Union? ›

Digital Federal Credit Union (DCU) is a credit union based in Marlborough, Massachusetts.

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Is DCU the same as Digital Federal Credit Union? ›

Digital Federal Credit Union (DCU) is a credit union based in Marlborough, Massachusetts.

Read On ›
Does DCU have a live chat? ›

Service by Online Live Chat

For Live Chat, log in to Digital Banking and choose Contact Us. This can be found from the dropdown menu under the profile icon on desktop, or through the Membership tab in the mobile app.

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How do I unlock my DCU account? ›

First, visit dcu.org and select the forgot your password link. Make sure to have your username, the last 4 digits of your social security number, and your phone number. We'll confirm your identity via text or phone call, and you'll be able to reset your password.

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What is the phone number for DCU digital banking? ›

You may call DCU at 800.328. 8797 and speak to a Member Service Representative and request to have your member number mailed to you. You can visit any DCU Branch with a valid photo ID to obtain your member number.

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Is DCU a legit bank? ›

Federally chartered credit unions, like DCU, are regulated by the NCUA, an independent federal agency. State chartered credit unions are regulated by their state's credit union department. No taxpayer money is used for NCUA regulation as all NCUA and NCUSIF activities are paid for by credit unions.

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Can anyone open a DCU account? ›

DCU has many participating employers, organizations, communities and condominium associations and this makes it simple for almost anyone to join.

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How do I contact DCU support? ›

For general queries about undergraduate courses at Dublin City University, please email: studenthelp@dcu.ie. exchange@dcu.ie.

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How do I use live chat for customer service? ›

The most important live chat etiquette rules:
  1. Keep your response times short.
  2. Start with a friendly greeting.
  3. Add a personal touch.
  4. Listen to the person on the other end.
  5. Adjust the tone of your messages.
  6. Show empathy and understanding.
  7. Know when to apologize.
  8. Focus on your customer's problem.
Mar 7, 2024

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How much can you overdraw with DCU? ›

Individual items that are $10 or less, or items that would draw the current balance of your account negative by $10 or less, are not subject to such fees. We may authorize and pay transactions that overdraw the current balance of your account up to $1,500 at any one time.

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Can I withdraw if my account is locked? ›

You can still receive deposits into frozen bank accounts, but withdrawals and transfers are not permitted. Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks.

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Does DCU work with Zelle? ›

Log into the DCU app. Select "Send Money with Zelle®" Enroll your U.S. mobile number or email address. You're ready to start sending and receiving money with Zelle.

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Why would DCU lock my account? ›

If DCU places a Freeze on your Account(s), DCU will provide to you any notice required by law. We may give notice after a Freeze is placed; for instance, if we suspect fraudulent activity, we may immediately place a Freeze on your Account(s) and then give you notice.

Get More Info Here ›
How do I verify my DCU account? ›

To request your Verification of Deposit letter within Digital Banking, follow these steps:
  1. Login to Digital Banking.
  2. Select the Membership tab.
  3. Under the Services header, select Verification of Deposit Letter.
  4. Provide requested information.
  5. Print your letter.

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Who owns Digital Federal Credit Union? ›

Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU is all about educating your employees and helping them meet their individual financial goals, whether it be through seminars, one on one conversations or lunch and learns.

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What is DCU and MCU? ›

Contrasting the DCU with the MCU, Gunn said the former was set in a "fictional universe" with an alternate history and locations such as Metropolis, Gotham City, Themyscira, and Atlantis, while the MCU is set in a version of the real world; he expected the DCU to be more planned out from the beginning than the MCU was ...

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Who does DCU pull credit from? ›

This FICO® Score is based on Equifax data.

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Can DCU transfer money to another bank? ›

Move money between your DCU accounts and accounts you own at other financial institutions – either as a one-time transaction or on a recurring basis.

Get More Info ›
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