Contact Us | Arby's (2024)

What if I need to change or cancel my online order after I already placed it?

Online orders placed for immediate or future pick up cannot be changed or canceled. If there is an error with your order, pleasesend us a message to provide more details.

I can’t select the Arby’s closest to me to place an online order. Why not?

Online ordering is available at most Arby’s locations, but some stores do not accept online ordering at this time. Check back often or sign up forArby’s Rewardsto be the first to know when online ordering is available at an Arby’s near you.

How do I save a payment?

On Arbys.com, navigate to your Profile and scroll down to Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save. On Arby’s App, navigate to your Account and then Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save.

How do I add Google Pay or Apple Pay?

For iOS devices, Apple Pay will be automatically available as a payment option at checkout when you have a credit card added to your Apple Wallet. For Android devices, Google Pay will be automatically available as a payment option at checkout when you have a credit card added to the Google Pay app on your device.

Can I use a gift card to order online?

Gift cards cannot be used as a payment method on online orders at this time.

How do I use my print or email coupon for an Arbys.com online order?

At this time, print coupons can only be used in restaurant at participating locations. Emailed offers are redeemable online by signing in or creating an Arby’s Rewards account, then navigating to the Deals page.

I tried to submit an online order but received an error message. Did the restaurant receive it? Was I charged twice?

We’re sorry you had trouble placing your online order. If you received an error message, the restaurant did not receive your order and your credit card was not charged.Please retry on Arbys.com or head to anArby’s near youto place your order the old-fashioned way.

How do I request a refund for an online order?

Pleasesend us a message to provide more detail.

Who should I contact if I have an issue or question about my online order?

If your order was incorrect, an item was missing or another issue with your online order, pleasesend us a messageso we can Make it Right.

Who should I contact if I experience technical difficulty with Arbys.com?

Pleasesend us a messageto provide more detail.

I selected a different location and the prices changed. Why is that?

Prices will vary across all Arby’s restaurants, so selecting a different location may change the price of your order.

Can I order catering through Arbys.com?

Catering is not available for online ordering on Arbys.com at this time. Please call the restaurant directly if you’d like to place a large order for today or future orders.

The item I want to order is not available on Arbys.com. Why not?

If you’re looking for a particular item that is not available for online ordering, it might be out of stock or not available at your selected location.

Contact Us | Arby's (2024)

FAQs

Does Arby's give refunds? ›

You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.

How do I contact Arby's corporate phone number USA? ›

If you have questions about this Policy, you can write to us at: Arby's Restaurant Group, Inc., Attn: Legal Department, Privacy Counsel, 3 Glenlake Parkway NE, Atlanta, GA 30328. You can email us at privacy@inspirebrands.com. You can call us at 1-800-599-2729.

How do I get Arby's coupons in the mail? ›

If you are not receiving coupons in the mail, but would like to, please contact your local restaurant manager to inquire about their specific program. Can I be added to the mailing list for Arby's coupons? Arby's uses a third-party mailing company to distribute our flyers along with other advertisers.

How many Arby's locations are there? ›

Arby's, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries.

Can I ask Mcdonalds for a refund? ›

If you experienced an issue with Mobile Order & Pay (excluding delivery) or are requesting a refund, please return to or contact the restaurant at which you made your purchase.

Will McDonald's refund? ›

What if I have an issue with a payment or want a refund? If you have an issue with a payment, kindly fill in this form and one of our McDonald's® Customer Service representatives will handle your request, within 24 to 48 hours. Our customer care representatives work office hours Monday to Friday.

What is the lawsuit against Arby's? ›

Arby's was hit with a new lawsuit alleging its famous ads touting meaty sandwiches greatly exaggerate what's actually served. Ad photos of Classic Roast Beef, Smokehouse Brisket, and other fare make the sandwiches look like much, much more, according to the suit, filed Tuesday against Arby's Restaurant Group Inc.

What company owns Arby? ›

Inspire Brands LLC is an American fast-food restaurant franchise company. Owned by Roark Capital Group, it owns the Arby's, Buffalo Wild Wings, Sonic Drive-In, Jimmy John's, Mister Donut, Dunkin' Donuts, and Baskin-Robbins chains, which have a combined 31,700 locations and US$30 billion in system sales.

What are Arby's employees called? ›

It starts with you. You bring the enthusiasm, passion, and desire to delight each team member.

What is the $5 missing menu meal at Arby's? ›

The $5 Missing Menu meal features a Classic Roast Beef, Loaded Curly Fries and a small fountain drink for a limited time only at participating locations.

Does Arby's give an AARP discount? ›

As of 2023, Arby's does not offer a company-wide senior discount; however, some individual franchises do offer them. Of the Arby's stores that offer senior discounts, most of them give people 55 and older a 10% discount on their order.

What does Arby's stand for? ›

They wanted to call their restaurants "Big Tex", but that name was already used by an Akron business. Instead, they chose the name "Arby's," a phonetic pronunciation of the letters R and B, short for "Raffel brothers". The Raffel brothers opened the first new restaurant in Boardman, Ohio, on July 23, 1964.

Did Arby's buy Subway? ›

Subway has agreed to sell itself to Roark Capital, a private equity firm and owner of eateries including Arby's, Sonic, and Buffalo Wild Wings, reports Reuters. Subway did not disclose the terms of the deal. Sources indicate the deal is valued at more than $9 billion.

Where is the world's largest Arby's? ›

Summary. English: This is the world's largest Arby's restaurant in Colonial Heights, Virginia.

Can you cancel an Arby's online order? ›

OK, if you ordered directly from Arbys.com, then you need to call Arby's ASAP, if you want to cancel the order. If there is an error with your order, please sending us a message or contact us at 1-***-***-**** to provide more details.

What is the Arby's class action lawsuit? ›

A class-action lawsuit filed against Arby's Restaurant Group Inc. accuses the sandwich chain of deceptive ad practices because the sandwiches allegedly don't have enough meat. God bless our lawyers. Arby's getting sued for "deceptive trade practices."

How is Arby's doing financially? ›

The system-wide sales of Arby's in the United States increased from 2016 to 2022. Arby's system-wide sales reached approximately 4.54 billion U.S. dollars in 2022, up from 4.46 billion the previous year.

Does Arby's hold back a week? ›

It really all depends on when you get hired. Usually you have to do a week in the hole then the following pay period you will receive your check.

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